Refund Policy

As a registered charity, the Veterans Transition Network does not refund donations as we must abide by charitable law and the Canadian Revenue Agency’s policy on refunds.

However, the CRA does allow us to transfer the donation to another charity at the donor’s request. Please contact us at finance@vtncanada.org if you have made a donation to us in error, or have any other questions about your donation. Your support is important to us and we will work hard to find a solution.

For more information about the CRA’s policy on refunds and transfers of charitable gifts, please visit the CRA website: https://www.canada.ca/en/revenue-agency/services/charities-giving/charities/operating-a-registered-charity/receiving-gifts/returning-a-gift-a-donor.html